Automated downtime and silent alerts for live-streams
High availability is key to building a strong online listenership. Our new automated monitoring system sends email or Slack alerts when a live stream goes offline or silent.
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High availability is key to building a strong online listenership. Automated alerts helps your ops team to act fast on service outages.
Our new automated monitoring system runs on all our hosted streams to alert providers when:
- input from the studio stream goes offline,
- the stream remains silent for an extended duration (dead air detection)
Alerts can be sent to multiple emails or Slack web-hooks.
Offline detection
Streaming 24x7 audio over the internet is exposed to a huge amount of failure points, and downtime is inevitable. Most ISP's focus on providing large download through-put and not always reliable uploads.
Our monitor detects when an incoming audio connection is dropped and opens an outage. Automated alerts are triggered a configurable time after the outage has been open. Once the connection resumes, the outage is closed and follow-up alert is sent.
Volume analysis
Being connected does not always mean a stream is valid. Our monitoring tool measures stream volume once per minute and makes a graph available to customers on their stream dashboard.
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Volume measured in EBU R128 perceptual loudness units (LUFS).
Silence alerts
Volume measurement can be very helpful to ensure a comfortable loudness for listeners, but is also used to detect extended silences in a stream.
Hardware failure or programming error can easily cause extended dead air on streams. Alerts trigger when a stream's volume remains below a threshold too long.
Alerts: Email & Slack
Email is the de-facto communication standard for businesses all over the world and available on nearly any device.
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Clean and concise email notifications keeps ops teams in the know.
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Our alerts also support Slack web-hooks, a popular option for team interaction.
Automated monitoring & alerts are included on all our stream packages. Visit our Radio Streaming page to get started.